Head of Visitor Experience


Contract Type:

Closing date:

Head of Visitor Experience – Recruitment Pack 2022

To provide leadership to all customer facing functions at the Factory and MIF, maintaining oversight across real world and digital touchpoints and ensuring the visitor and user experience is fully allied with the values of the organisation. Inspire, motivate and manage the Visitor Experience and Ticketing teams to deliver a responsive, dynamic and inclusive visitor experience, across the Factory and MIF.

To develop and implement a Visitor Experience strategy, using research and insight to deliver an experience that is open, warm and professional, while ensuring safety and security for all working within or visiting the Factory.

You can apply online via the Submit your application button at the top of the page

Or you can upload a video response HERE Please keep videos no longer than 8 minutes, you will need to complete the EQUAL OPPS AND CONTACT DETAILS FORM along with this so we can get in touch with you regarding the role if needed.

If you prefer to use an offline application or encounter technical difficulties, please see the word version of the form here – MIF Job Application Form – Head of Visitor Experience (downloadable word version of form)

Salary £45-50,000  per annum (dependent on experience)

Closing date 30 January 2022

First round interviews will take place across mid-late Feb 2022

Head of Visitor Experience – Recruitment Pack 2022

For a more detailed job description please see JD – Head of Visitor Experience

MIF invites great artists from across the globe to create extraordinary new work for the Festival, which is staged every two years at venues and found spaces across Manchester. Our future home is The Factory, a world-class cultural space being built in the heart of the city, where we’ll present a year-round programme and artists will be able to develop work of huge ambition and scale that they might not be able to anywhere else.

    • The online application form will require you to complete the following:


    equal opportunities data, personal information, employment history (incl dates, duties & reasons for leaving), two references with contact details, a statement outlining why you have applied and why you believe you are a suitable candidate for this position and what particular qualities and experience you would bring to the post if appointed. We advise you to have this information ready before beginning your application.

If you have any specific accessibility requirements (such as printed forms/Job Packs) please contact the Festival Office 0161 8174500 to discuss or email recruitment@mif.co.uk

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